Returns & Refunds

We want you to be completely satisfied with your Maverick. If for any reason you're not happy with your purchase, we offer a straightforward return and refund process. This policy outlines everything you need to know about returning a Maverick device, including eligibility requirements, the return process, refund timelines, and exchanges. For complete details on our refund methodology, please refer to our Refund Policy page.

30-Day Return Window

You may return your Maverick device within thirty (30) calendar days of the delivery date for a full refund. The delivery date is determined by the carrier's tracking information showing the date the package was delivered to your shipping address or picked up at a designated pickup location. Returns initiated after the thirty-day window will not be accepted, except in cases where the device is covered under warranty for a hardware defect. We encourage you to set up and use your Maverick during this period — because it runs entirely on-device with no cloud dependency, you can experience the full capability of local AI without any subscriptions or commitments.

Return Eligibility Criteria

To be eligible for a return, your Maverick device must meet the following conditions:

• The device must be in its original condition, with no significant physical damage, scratches, dents, or modifications beyond normal handling during setup and use.
• All original accessories, cables, power adapters, documentation, and packaging materials must be included in the return shipment.
• The device must be factory reset to remove all personal data, custom models, and account information. You can perform a factory reset through the Maverick App or the device settings menu.
• Proof of purchase (order confirmation email or receipt) must be provided with the return.
• The device must not have been subject to unauthorized modifications, opening of the device casing, or installation of unverified firmware.

Devices that do not meet these criteria may be refused at our receiving facility, returned to you at your expense, or subject to a restocking fee at our discretion.

How to Start a Return

Initiating a return is simple and can be completed in a few steps:

1. Contact Support: Email us at support@maverick.ai or use live chat to request a return authorization. Please include your order number, the serial number of the device (found on the bottom of the device or in the Maverick App), and the reason for the return.
2. Receive Return Authorization: Our support team will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number along with a prepaid shipping label and detailed return instructions. The RMA number must be clearly written on the outside of the return package.
3. Prepare the Device: Factory reset your Maverick to remove all personal data. Place the device and all original accessories in the original packaging. If you no longer have the original packaging, use a sturdy box with sufficient protective padding to prevent damage during transit.
4. Ship the Return: Affix the prepaid shipping label to the package and drop it off at the designated carrier location. Retain your tracking number and shipping receipt until the return is fully processed and your refund is issued.

Return Shipping Instructions

For approved returns within the thirty-day window, Maverick provides a prepaid return shipping label at no cost to you. We recommend using the original product packaging whenever possible to ensure the device is protected during transit. If the original packaging is unavailable, use a rigid box with at least two inches of cushioning material on all sides of the device. Clearly write the RMA number on the outside of the box. Ship the return via the carrier specified on the prepaid label — using a different carrier may result in delays or the return being refused. We recommend purchasing shipping insurance for your return package, as Maverick is not responsible for items lost or damaged in transit during the return shipment.

Refund Timeline

Once we receive and inspect your returned device at our facility, we will process your refund within five (5) to ten (10) business days. Refunds are issued to the original payment method used for the purchase. For credit card and debit card payments, please allow an additional three (3) to five (5) business days for the refund to appear on your statement, depending on your bank or card issuer. For Bitcoin payments, the refund will be sent to the original wallet address within the same processing window, though network confirmation times may vary. You will receive an email confirmation once the refund has been initiated. Original shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.

Exchanges

If you would like to exchange your Maverick for a different model or configuration, please contact our support team within the thirty-day return window. We will process the exchange as a return followed by a new purchase. If there is a price difference between the original and new model, we will either charge the additional amount or issue a refund for the difference. Exchanges are subject to product availability. Please note that personalized or customized configurations may not be eligible for exchange — contact support for specific guidance on your situation.

Damaged or Defective Items

If your Maverick arrives damaged or defective, please contact us within forty-eight (48) hours of delivery. Do not attempt to use a visibly damaged device. Provide photos of the damaged packaging and device, and we will arrange for a prepaid return and ship a replacement unit at no additional cost to you. For devices that develop a defect after setup and normal use, please refer to our Warranty Policy, as hardware defects may be covered under our two-year limited hardware warranty rather than the standard return policy. Warranty claims do not require the device to be within the thirty-day return window.

Non-Returnable Items

The following items are not eligible for return or refund:

• Digital products: AI models, software licenses, and digital content purchased through the on-device model store are non-refundable once downloaded or activated.
• Accessories: Opened accessory items such as cables, adapters, and cases that show signs of use are not eligible for return unless they are defective.
• Gift cards and promotional items: Maverick gift cards and items received as part of a promotional giveaway or bundle are non-returnable and have no cash value.
• Devices returned after the thirty-day window: Returns initiated after the return period are not eligible for a refund unless covered under the hardware warranty.
• Devices with unauthorized modifications: Devices that have been opened, modified, or had unverified firmware installed are not eligible for return.