Refund Policy

Last updated: July 7, 2026

Overview

At Maverick, your satisfaction is important to us. We understand that purchasing a hardware device online requires trust, and we want to ensure that your experience with the Maverick edge AI agent meets your expectations. This Refund Policy outlines the conditions under which you may return your Maverick device for a refund or exchange, the process for initiating a return, and the timelines you can expect. We have designed our return process to be as straightforward and transparent as possible.

By purchasing a Maverick product, you acknowledge that you have read and agree to the terms of this Refund Policy. This policy applies to all products purchased directly from our website. If you purchased your Maverick device from an authorized third-party retailer, please refer to that retailer's return policy.

30-Day Return Window

We offer a thirty (30) calendar day return window from the date your Maverick device is delivered to you. This means you have 30 days from the confirmed delivery date (as recorded by the carrier's tracking system) to initiate a return request. Returns initiated after this 30-day window will not be accepted, except in cases covered by applicable consumer protection laws or as otherwise described in this policy.

We strongly recommend that you inspect your Maverick device promptly upon receipt. If you discover any issues, contact our support team immediately so we can address the situation without delay. Testing the device to evaluate its performance is considered normal use and does not disqualify you from returning it, provided the device is returned in resalable condition as described below.

Return Eligibility

To be eligible for a return and full refund, your Maverick device must meet the following conditions at the time it is received by our returns facility:

  • Unused Condition: The device must be in its original, unused condition. This means the device has not been installed, configured for long-term use, or subjected to conditions that would diminish its resale value. Brief testing to evaluate functionality is acceptable.
  • Original Packaging: The device must be returned in its complete original packaging, including the outer shipping box, inner product box, all protective inserts, and all included accessories (power adapter, cables, documentation, and any other items included in the original shipment).
  • Proof of Purchase: You must provide your order number or a copy of your purchase confirmation email to verify the transaction and validate the return.
  • Within the Return Window: The return request must be initiated within thirty (30) calendar days of the confirmed delivery date.

Devices that show signs of excessive wear, physical damage (scratches, dents, cracks), liquid damage, unauthorized modifications, or tampering with internal components will not be accepted for return and will be returned to you at your expense. Our returns team will inspect every returned device upon receipt, and the condition assessment is final.

Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Devices that have been physically damaged, modified, or disassembled after delivery.
  • Devices returned without the original packaging or with incomplete accessories.
  • Devices returned more than thirty (30) calendar days after the confirmed delivery date.
  • Software, digital downloads, or firmware license keys that have been activated or redeemed.
  • Promotional items, free gifts, or accessories received at no additional cost.
  • Devices purchased from unauthorized third-party sellers or resellers.

How to Initiate a Return

Initiating a return is a simple process. Follow these steps to begin your return:

  1. Contact Our Support Team: Send an email to returns@maverick.ai with the subject line "Return Request — Order #[Your Order Number]". Include your order number, the reason for the return, and any relevant photos if the device is defective or damaged.
  2. Receive Return Authorization: Our support team will review your request and, if eligible, issue a Return Merchandise Authorization (RMA) number along with detailed return shipping instructions. Returns received without a valid RMA number will be refused and returned to the sender at the sender's expense.
  3. Ship the Device: Securely package the device in its original packaging and ship it to the address provided in your RMA instructions. We recommend using a trackable shipping method with insurance coverage, as we are not responsible for items lost or damaged during return transit.
  4. Inspection and Processing: Once we receive your returned device, our team will inspect it to verify it meets the eligibility criteria. This inspection process typically takes three (3) to five (5) business days after the package arrives at our facility.

Refund Process

Once your returned device has been received and inspected, and the return has been approved, we will process your refund. Refunds are issued using the original payment method:

  • Bitcoin (BTC) Refunds: If your original payment was made in Bitcoin, your refund will be issued in BTC. The refund amount will be calculated based on the USD equivalent of your original order at the time of purchase, converted to BTC at the market rate prevailing at the time the refund is processed. Please note that BTC prices are volatile, and the amount of BTC refunded may differ from the original amount sent due to exchange rate fluctuations. The refund will be sent to the Bitcoin wallet address associated with your original order.
  • Fiat Payment Refunds: If your original payment was made via credit card, debit card, or other fiat payment method, your refund will be processed back to the original payment method. Please allow five (5) to ten (10) business days for the refund to appear on your statement, depending on your financial institution's processing times.

We will send you an email confirmation once your refund has been processed, including the refund amount and the expected timeline for it to appear in your account or wallet.

Restocking Fee

There is no restocking fee for returns of Maverick devices that are returned in unused condition with complete original packaging and all accessories. We believe that if our product does not meet your expectations, you should receive a full refund without penalty, provided the return conditions outlined in this policy are met.

However, if the returned device shows signs of use that go beyond reasonable testing — including cosmetic damage, missing accessories, or damaged packaging — we reserve the right to deduct a restocking fee of up to 15% of the purchase price, or to refuse the return entirely. In such cases, we will contact you with photos documenting the condition issues and explain any deductions before processing a partial refund.

Exchange Policy

If you would prefer to exchange your Maverick device for a different model, color, or configuration rather than receiving a refund, please indicate this when contacting our support team. Exchanges are subject to product availability and follow the same eligibility criteria as returns. If the replacement product is priced differently from the original, we will either charge or refund the price difference accordingly.

Exchanges are processed as a return of the original item followed by a new order for the replacement item. If the desired replacement is not in stock at the time of the exchange request, we will process a refund instead and notify you when the desired item becomes available for purchase.

Damaged or Defective Items

If your Maverick device arrives damaged or is found to be defective upon initial testing, please contact our support team within 48 hours of delivery. Provide your order number and clear photos or videos showing the damage or defect. We will work with you to resolve the issue promptly by either shipping a replacement unit at no additional cost or issuing a full refund, including all shipping charges.

For defective devices discovered after initial testing but within the 30-day return window, the standard return process applies. However, defective items returned within this window are eligible for a full refund without any condition requirements related to use, provided the defect is confirmed by our inspection team and is not the result of misuse, accidental damage, or unauthorized modification.

Late or Missing Refunds

If you have been notified that your refund has been processed but you have not yet received it, please first check your bank account or Bitcoin wallet. For fiat refunds, please allow up to ten (10) business days from the date of our refund confirmation email for the funds to appear in your account, as processing times vary by financial institution. For Bitcoin refunds, please allow up to 24 hours for the transaction to be broadcast and confirmed on the blockchain.

If you have waited the appropriate timeframe and still have not received your refund, please contact us at returns@maverick.ai with your order number and the date of the refund confirmation email. We will investigate the matter with our payment processor or blockchain provider and work to resolve the issue as quickly as possible.

Sale Items and Promotional Purchases

Maverick devices purchased during promotional events, flash sales, or at discounted prices are fully eligible for return and refund under the same terms and conditions described in this policy. The refund amount for sale items will be the actual price paid at the time of purchase, not the original retail price. There are no additional restrictions or reduced return windows for promotional purchases.

Return Shipping Costs

For returns due to buyer's remorse or change of mind, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance for the full value of the device, as we cannot be held responsible for items lost or damaged during return transit.

For returns due to our error (wrong item shipped), a defective device, or a damaged item upon delivery, Maverick will cover the cost of return shipping. In such cases, we will provide a prepaid return shipping label or reimburse your reasonable return shipping costs upon request with proof of payment.

Contact Us

If you have any questions about this Refund Policy or need to initiate a return, please contact us at:

  • Email: returns@maverick.ai
  • Response Time: We aim to respond to all return-related inquiries within two (2) business days.